HOW DO YOU QUALIFY FOR FREE SHIPPING?

All orders $125.00 or more qualify for FREE Shipping. The subtotal must come to $125.00 before tax and shipping charges are applied. To receive FREE Shipping on qualifying orders please add discount code: FREESHIP 

You can apply the FREESHIP discount code during the checkout process.  If the coupon code is not added to your order, you will still be charged for shipping.

HOW DO I USE THE DISCOUNT CODE?

You can apply any discount code during the checkout process.  When in your “shopping cart” click on “checkout”.  The very next screen will have a spot where you can enter the discount code and then hit “apply”, and the discount code should be applied to your order.  

ARE YOUR PRODUCTS GLUTEN FREE?

Almost all of our products are 100% gluten free with the exception of 2 of our shampoo bars that contain Wheatgerm Oil.  Rosemary Mint and Tea Tree Shampoo bars contain Wheatgerm.

Our Almond Honey soaps do contain Gluten FREE oatmeal.

WHAT IS YOUR RETURN POLICY?

We offer a 100% guarantee on all of our products. If you are not happy with your Siena Soap purchase, please return the unused product with a note stating why you are returning it within 30 days of the purchase date and we will happily refund your money, or provide a substitution, less shipping and handling. Please remember all our products are handcrafted, so they are nicely shaped, but they are each one of a kind and not perfect. Refused orders are subject to all shipping charges.

WHAT IS YOUR SHIPPING POLICY?

We ship anywhere in the continental United States with USPS services. Shipping Rates for the continental United States start at $5.00. For orders $125.00 and over, SHIPPING is FREE! If you are shipping to a PO Box, outside the United States, or for rush service, please e-mail us to make arrangements.

WHEN WILL MY ORDER ARRIVE?

All orders will be shipped within 2-4 business days of placing your order. (Orders sent by mail will be processed within 2-4 business days of cleared funds.) We do make every effort to ship orders the same day placed, or the next business day. Please allow extra shipping time for holidays, especially November and December. If an item is out of stock or if there are any other unforeseen delays, you will be contacted and given the option of substituting your selections, or to put your order on backorder status.

HOW CAN I ORDER MY PRODUCTS?

Ordering online on our website is the easiest way to place your order. You may also place an order by email by emailing: jessica@sienasoap.com

IS MY PAYMENT ONLINE SAFE AND SECURE?

Your personal and financial information is encoded from the moment you enter it, and is transmitted over secure and protected servers. You can feel secure while shopping at Siena Soap Company.

WHY DID YOU CHOOSE SIENA FOR YOUR COMPANY’S NAME?

Siena Soap Company is named after Catherine of Siena. She is an amazing woman in history who is a timeless model and light for purity.  Like Catherine of Siena, Siena Soap Company continually strives to offer exceptional, 100% pure and natural skincare products.

ARE SIENA SOAPS SAFE TO USE ON SKIN CONDITIONS SUCH AS ECZEMA, PSORIASIS, ROSACEA, OR ACNE?

Yes! Many people who suffer from these conditions have found that when they discontinue the use of products that contain harsh chemicals, synthetic fragrances, and irritating dyes and colorants, their conditions improve and clear up. Try Siena natural skin care and see for yourself!

WHY ARE SOME OF SIENA SOAPS DIFFERENT COLORS?

Commercial soaps are often colored with FDA-approved artificial dyes and colorants. Laboratory tests have shown that these same dyes and colorants might contain carcinogens. They can also be the cause of irritated skin. Siena Soaps obtain their natural coloring from natural herbs and clays for their skin soothing and healing properties.

HOW LONG DO SIENA SOAP BARS LAST?

Our soaps are long lasting, often up to one month if kept “high and dry”. We suggest you invest in a good soap saver dish and keep your soap out of wet puddles. Real soap needs to dry out between uses. We suggest checking out our soap lift available HERE. Better yet, alternate between two bars of soap to keep one bar dry at all times.

WHAT IS THE DIFFERENCE BETWEEN FRAGRANCE OILS AND PURE ESSENTIAL OILS?

Pure essential oils are gently and methodically distilled, steamed or extracted directly from the source - live botanicals. These oils also have a wealth of health and medicinal benefits. People have relied upon the healing and soothing properties of essential oils for centuries. The painstaking methods to extract these precious oils often cause the price of essential oils to be expensive.

Fragrance oils, in contrast, are chemical reproductions of the real thing and contain alcohol which is inexpensive and easy to obtain. Fragrance manufactures can legally put ANY ingredient into a fragrance without having to list it, as it is considered a trade secret.  Fragrances add no health benefit to the final product, and can cause allergic reactions, dryness, and irritated skin. 

WHAT IS SOAP AND HOW DO YOU MAKE IT?

True soap is a gentle cleaning agent made up of a combination of three ingredients in various combinations: fats or oils (which are acidic), a base or alkali (most often sodium hydroxide or lye) and pure water. When the oils and the lye are slowly and gently mixed together, a chemical reaction takes place. This process is called saponification. The molecules separate and reattach themselves in a new and different pattern creating a new substance called soap. Curing the soap bars for a minimum of four weeks furthers the chemical reaction, creating a bar that will not only clean but also nourish your skin.