Terms and Conditions

Payment

We offer secure online ordering using MasterCard, Visa, and Discover credit cards. You can also order by mail with payment by contacting us first at mary@sienasoap.com. If you pay by check, please allow time for your check to clear our bank before your order is shipped. All transactions are in US Dollars.

Shipping

All orders are shipped within two days of receiving your order. Exceptions include items that are out-of-stock, and holiday season shipping. If there are delays to your order you will be contacted. If your item is out-of-stock you will be able to make a substitution for your unavailable item, or your order can be placed on backorder status. We use UPS carriers and ship anywhere in the continental United States. Orders to PO boxes or outside the United States should contact us first via e-mail for best service. Our shipping charges are based on the size and weight of your package including the shipping materials.

Return Policy

We offer 100% guarantee on all of our products. If you are not happy with your Siena Soap purchase please return the unused portion of your item with a note stating your dissatisfaction with in 30 days of the date of purchase. We will happily exchange your soap for the product of your choice, or we will refund your money, less shipping and handling. Please remember, our products are handcrafted and are all one of a kind. They are beautiful, but not perfect. Problems with your order: Please inspect your package upon arrival for damage or missing items. We try our best to inspect and package your order with the utmost care, however, if your order arrives damaged or with missing or incorrect items please e-mail us immediately. All damaged items should be sent back to us for prompt service. We will correct any problems as quickly as possible.

Privacy

Siena Soap Company, LLC pledges that it will not sell, share, or rent any information received on this site. Several times per year we offer newsletters and promotional e-mails as an on going service to our customers. If you no longer want to receive any of this information, please contact us.

Disclaimer

The statements regarding our solutions have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. The information on this website, including any links to external sites, testimonials given by customers, or in emails composed by any representative of our products are designed for educational purposes only. It is not intended to be a substitute for the advice and care of a licensed medical professional in the country, state or jurisdiction in which you reside. You should not use this information to diagnose or treat any health problems or illnesses without consulting your pediatrician or family doctor. Customers agree to hold Siena Soap Company, LLC harmless in any claim of product liability. Nobody working for or connected with Siena Soap Company, LLC is a licensed medical professional, unless otherwise stated. Please consult a doctor with any questions or concerns you might have regarding you or your child’s condition.